Customer Help
Our team is always here to assist.
Shipping & Delivery
Orders are typically processed within 1–2 business days after payment confirmation.
We offer the following shipping methods:
| Service Type | Cost | Delivery Time |
|---|---|---|
| Economy Shipping | Free for orders $60+ | 12–20 business days |
| Priority Insured Shipping | $7.99 flat rate | 7–15 business days |
| Express Shipping | $17.99 flat rate | 3–7 business days |
Yes! We ship worldwide to over 50+ countries, including the USA, UK, Canada, Australia, EU nations, and more.
Yes, all orders come with a tracking link. You’ll receive a shipping notification email with tracking details once your order is dispatched.
After placing your order, you’ll receive:
An Order Confirmation (with purchase details).
A Shipping Notification (with tracking info).
You can also manually track your order by entering your order number on our website.
There may be a short delay (24–48 hours) before tracking becomes active. If your package shows as “delivered” but is missing, check with neighbors or local carriers before contacting us.
Yes! Discount codes have specific expiration dates and must be applied at checkout. Some may require a minimum purchase.
Free Economy Shipping is automatically applied to orders $100+. For limited-time promos, check our website or newsletter.
Holiday seasons may add 3–4 extra days.
Large orders may ship in multiple packages for faster delivery.
Contact us immediately at xaudiscontac@gmail.com with your order details.
Our fulfillment centers are located in the UK, but we ship globally.
Returns & Refunds
You may return eligible items within 30 days of receiving your order.
To qualify for a return, items must be:
Unused and in their original packaging.
Accompanied by proof of purchase.
The following cannot be returned:
Digital downloads
Custom or personalized products
Clearance items (if marked as final sale)
Email us at xaudiscontact@gmail.com with:
Your order number
The reason for return
We’ll provide return instructions and next steps.
Once we receive and inspect your return:
You’ll receive a notification about approval.
If approved, the refund will be issued to your original payment method.
The customer covers return shipping costs unless the item was defective or incorrect.
Contact us within 3 days of delivery. We’ll arrange a replacement or refund as needed.
Cancellations are only possible within 24 business hours of placing the order (before shipment). Once shipped, refunds are only issued for shipping-related issues beyond your control.