Effective Date: 17/05/2025
At Xaudis, we want you to love your purchase. If something isn’t right, here’s our return policy:
1. Return Period
You may return eligible items within 30 days of receiving them.
2. Conditions for Returns
- Item must be unused, in original packaging.
- Returns must include proof of purchase.
3. Non-Returnable Items
- Digital downloads
- Custom or personalized products
- Clearance items (if stated)
4. How to Return
Email us at xaudiscontact@gmail.com with your order number and reason for return. We’ll provide return instructions.
5. Refunds
- Once we receive and inspect the item, you’ll be notified.
- If approved, a refund will be issued to your original payment method.
6. Shipping Costs
- Return shipping costs are the responsibility of the customer unless the product was defective.
7. Damaged or Wrong Items
If you received a damaged or incorrect item, contact us within 3 days of delivery. We will replace or refund as necessary.